What is the need?
Use the Incidents section to view the status of your circuit in the project. This section allows you to view the summary of the incidents, giving an overview of the health status of your circuit.
The Incidents section allows you to interact with Admira HelpDesk, the Admira Technical Support platform. This functionality allows you to keep full control of the tickets you have opened in HelpDesk and to have a complete view of the status of these tickets in terms of open incidents with Admira HelpDesk and through a location map. It provides a complete view of the different POS (screens/players at POS).
Each incident has an associated ticket with a unique reference, which allows you to keep a record of them and track them correctly.
This section allows you to view incident status, but does not allow you to create a ticket. To do this, you must send an email to Technical Support… the HelpDesk.
Once in the Incidents section, you can filter the information in different ways. You can select a ticket date range to find out the number of tickets resolved in a specific period.
More detailed information about each particular point can be accessed by clicking on it on the map (if the players are geolocated) or by using the filter tool (magnifying glass).
If the players are geolocated, the associated tickets will appear here. It is also an interactive map, and you can zoom in to see their exact location on the map and ticket status.
The map of players affected by incidents can be viewed in 2 ways:
At the bottom right, there is a button that allows you to open a Street View window of the location where the player is located. This feature is especially useful for technicians as it provides an excellent tool for maintaining equipment, allowing technicians to see at once where all the devices are located.
Monitoring of the incidents affecting the different players is essential to evaluating the performance of the circuit and making the right decisions. This is why it is also possible to include all the information on tickets related to each POS in Player Reports.
There are several ways to filter the information you want to display.
In addition to player information, it is possible to filter by criteria that have been previously created.
During the creation of this search filter, you can combine as many information fields as necessary. For example: Download status + Country + Landscape display.
Filter by ticket
Information that appears in the ticket summary
In this section, you will find the following information relating to incidents:
If you want to view detailed ticket information, you must go to Admiradesk where the information for each ticket is detailed.