What is the need?
The Incidents section is used to see the status of your circuit in the project. Through this section you can see the summary of the incidents, thus having an overview of the health status of your circuit.
The incidents section allows us to integrate with Admira HelpDesk, Admira’s Technical Support platform. This functionality allows us to keep total control of the tickets that we have opened in HelpDesk and have a complete view of the status of these tickets in terms of open incidents with respect to them in Admira HelpDesk and through a location map, it facilitates the complete view of the different POS (screens/players at the points).
Each incident has a ticket associated with a unique reference, which allows for proper monitoring and a history of them.
This section allows viewing the status of incidents, but does not allow the creation of a ticket. “For this we must send an email to support… HelpDesk”.
Once in the Incidents section, you can filter in different ways. You can choose the date range of the tickets to know the number of tickets resolved in a specific period.
And you can access more detailed information on each particular point by clicking on it on the map (if the players are geolocated) or using the filter tool (magnifying glass).
If the players are geolocated, the associated tickets will appear here. It is also an interactive map, with which we can zoom in to find out their exact location and the status of the performance.
The map of incident players can be viewed in 2 ways:
In the lower right part we have a button that allows us to open a Street View window of the location where the player is. This function is especially interesting for technicians since it is an excellent equipment maintenance tool, allowing technicians to know the location of all of them at the moment.
The control of the incidents produced in the different players is essential to be able to evaluate the performance of the circuit and make the correct decisions. That is why we also have the possibility of including in Player Reports all the information of the tickets related to each of the points.
There are several ways to filter the information you want to view.
In addition to player information, it is possible to filter by criteria that have been previously created.
During the creation of this search filter, you can combine as many informative fields as necessary. For example: Download Status + Country + Landscape Screen.
Filter by ticket
Information that appears in the ticket summary
In this section, you will find a series of information that we detail below:
If you want to see the detailed information of the ticket, you must go to Admiradesk where the information of each ticket is detailed.