Dashboard

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With Dashboards we can create within the platform several fully configurable and customizable information panels. In each of these, we can place one or more widgets, which will show us the information we have requested. With a few simple drag & drop gestures, we can configure the arrangement of each of the widgets within the panel to our needs.

We have five different types of widgets:

  • 1
    Circuit status: It offers us an overview of the emission points, with details of the casuistry and open incidents
  • 2
    Circuit connection: It shows us the level of connectivity of each broadcast point according to its stipulated opening hours to the public
  • 3
    Inventory: It gives us a detail of the player units that we have in our digital circuit, based on different parameters that we can configure. You can also give us a history and the evolution of the circuit
  • 4
    Dynamic map: If we have our players geolocated, this map will show their location and allow us to obtain information about them
  • 5
    Customer service: It shows us the open incidents in progress, as well as the total impact on the circuit

We must consider that we can activate several widgets of each of these types, since we can assign each one a different universe, that is, different segments of our digital circuit.

How to create a dashboard

Dashboard is a function included within the advanced tools of Admira, so it is not included by default in our Admira license, and we will have to request its activation. Once activated, we will see that a new section appears in the Admin > Manage column.

Circuit management panel

Once inside, if they have not created a panel for us before, we will see the completely empty section. To create a panel, we click on the Add panel button.

Add panel

In the new window we can choose the name of the panel, if we want it as Main Panel and/or Floating Window. We can also select your visibility status:

  • Public: Available to all users
  • Private: Available only to the user who created the panel
Add panel

We can also limit the visibility of public panels to certain users. To do this, we access Permissions Filtering, in the Users section of the person we want to limit.

Permissions Filtering

Then we can uncheck the panels that we want to hide from it.

Permissions Filtering

How to create widgets

Next we will have our first widget on the panel. To do this, we click on the Add widget floating button.

Add widget

A floating window will appear in which we must select the type of widget we want to create, from among those we have described above.

Add widget

In the next step we will be asked to define the universe, the part of our circuit about which we want to obtain the information. This universe can be all of our players or only those that interest us, because they have specific characteristics. To do this segmentation, we will use the Criteria Tags that identify our players.

  • We select Criteria: We have two options
  • 1
    Select the Criterion in its entirety
  • 2
    eploying the Criterion and selecting only the Tags of the players that interest us
  • Add Criteria: The selected Tags will go to the Previous Universe column
  • Unmark Tags (Optional): In the Previous Universe column we can unmark the selected Tags that do not interest us
  • Confirm: Finally we confirm the creation of the new widget
Add widget

We can create additional widgets, of another type and/or with different universes. They will be added just below the previous one, but we can move them by dragging from the upper left corner and change their size from the lower right corner.

Move

How to create an Inventory widget

Inventory widgets are very configurable and practical, so they are created in a somewhat different way. A widget shows us the units of players that we have in our circuit, but we can segment it according to different criteria. We can also check its history, to monitor how our circuit has evolved at different times and ranges of time.

To configure the table that will show our Inventory widget, we will choose which Criteria Tags appear in the Rows and which in the Columns or Subcolumns. A very useful option is to create Criteria Groups so that they appear unified in the final table.

Example

In the “Countries” Criterion we have a tag for each country, but in our panel we want to group them by the language in which they receive technical support. Thus, we can group the Germany, Austria and Switzerland tags into the same “German Speaking” group.

Example

What information can we find in the widgets

Each widget contains the most relevant information about the different aspects of our digital circuit. Let’s take a look at the example of the Circuit Status widget, without a doubt one of the ones we will use the most.

Circuit status

This section offers us a complete overview of the player at the point of sale. The Admira Platform can identify three general connection status of our players, and other specific sections according to the number of hours of connection and if it has tickets under management:

  • Optimal: POS with Connection | Closed | Offline < 3h
  • Regular: Players offline 3-48h | Tickets under management
  • irregular: Players offline >48h | Incident tickets

As we can see, the table shows us the number of devices in each type of status, and the percentage of the total. We can also check it in the circular graph, if we hover the mouse over the sectors. This graph is interactive and dynamic, because if we click on one of the status it will offer us the details of the specific sections. If we still want to study more in depth, if we click on any of them in the table, it will take us to their details in the Issuance section of the Admira Platform.

In this section we can also filter by Criteria, to see the status of only a part of our circuit in general. And we can also select a specific date range, where we will be offered an evolution of the circuit during the selected dates. In this case we can alternate between a view with a pie chart or another with a bar graph that shows us this progress.

Bar graph

Summay and detail of widgets

  • Summary: Overview of the circuit situation, information on the status of the circuit, circuit connection and customer service
  • Circuit status: POS overview, case-by-case details and open incidents
  • Circuit connection: Operation of each POS according to its opening hours
Summary
Circuit Status
Circuit connection
  • Inventory: Details of your circuit hardware
  • Dynamic map: Geolocation of devices
  • Customer service: Open incidents in progress and effect on the circuit as a whole
inventory
Dynamic map
Customer service

Summary page

Circuit status

Displays a graph showing devices with normal status and details of open incidents.

  • Optimal:
  • % POS in optimal situation
  • POS connected
  • POS closed according to schedule
  • POS offline <3 hours
  • Regular situation:
  • % POS in regular situation
  • POS offline between 3 and 48 hours
  • POS connected or offline <48 hours with monitoring ticket
  • Irregular situation:
  • % of POS in irregular situation
  • POS offline >48h
  • POS with ticket (see Customer Service widget)
  • POS with external incident (non-hardware)
Circuit status

Circuit connection

Classifies devices according to the relationship between theoretical airtime, based on a defined schedule, and actual airtime.

  • Default information:
  • Current day, last 7 days and last 30 days
  • Number of POS with high/medium/low connectivity or non-operational
  • Total POS in each operativity situation
  • Average hours per operating day
  • High Operativity:
  • More than 70% of operating time
  • Average Operativity:
  • Between 40% and 70% of operating time
  • Low Operativity:
  • Less than 40% of operating time
  • Non-operational:
  • Closed according to schedule or with external incident
Circuit connection, today
Circuit connection, 7 days
Circuit connection, 30 days

Customer Service

Summary of open incidents in the ticketing system with a summary of affected devices.

  • Open:
  • % tickets open
  • Total tickets open
  • POS with open tickets as percentage of the total
  • Pending:
  • % tickets pending
  • Total tickets pending
  • POS with pending tickets as percentage of the total
  • On hold:
  • % tickets on hold
  • Total tickets on hold
  • POS with tickets on hold as percentage of the total
Customer service

Other tools

Buttons/tools/data summary providing more information about each widget

  • Live:
  • Direct access to the “Live” section to consult POS details or open an incident ticket
  • Information:
  • Displays a sidebar with the information displayed in each widget in the Summary pane
  • Tooltips:
  • As you hover over each data item, a text box opens with the information displayed
  • Widget Last Updated:
  • Date and time the widget data was last updated
  • or date range of the displayed data

Circuit status

  • Optimal:
  • POS On | Closed | Offline <3h
  • Displays the number of devices in each case, % of total, and a detailed graph
  • Regular situation:
  • Offline players 3–48h | Tickets under management
  • Displays the number of devices in each case, % of total, and a detailed graph
  • Irregular situation:
  • Offline players >48h | Incident tickets
  • Displays the number of devices in each case, % of total, and a detailed graph
  • Filter by date range:
  • Performance of the widget on the selected dates
  • Filter by criteria
Circuit status

Circuit connection

  • 5 possible connection states: High / Medium / Low
  • Operativity according to connected time and POS opening hours. Possible to define the percentage for each status
  • POS closed according to schedule and those affected by external incidents are added
  • Players | Player % | Operativity % | Average per day (hours)
  • Total POS for each status
  • Percentage of total POS according to operational status
  • Operating time as a percentage of the full schedule set for each device
  • Average operating hours
Circuit connection

Inventory

  • Filter by date or day range:
  • Start Date | End Date | Difference
  • The evolution of the inventory is displayed
  • Select or deselect to show differences
  • Filter by Criteria:
  • Detailed information
  • Click on it to open a new tab and expand the information in the Inventory section
Filter by criteria
Filtered by

Dynamic Map

  • Agile navigation across the territory:
  • Analysis of the devices and their characteristics on a geolocated map showing the screens
  • Modify the criteria:
  • The information is automatically updated and displayed on the map
  • Click on players on the map:
  • Player Name | Status | Last Updated
Dynamic Map

Customer Service

  • Status of incidents:
  • Number of tickets | % total tickets | POS affected | % total POS
  • Under management:
  • Open | Pending | On hold | Totals
  • Type of intervention:
  • Customer-based management | Remote | On-site | No action | Total
  • Incident type:
  • Query | Incident | Task | Total

Hover over Details in the Incidents section for geolocalized cases and the information of each POS with incident details.

Customer Service

Customizing the Dashboard

  • Create a new panel: in the upper-right corner
Create a new panel
  • Indicate the panel name, select its Status – Establish as Main Panel and/or Floating Window
  • Panel status:
  • Public: Available to all users and user customizable
  • Private: Available only to the user who created the dashboard
Add panel
  • Add widgets: in the lower right corner
  • Circuit Status
  • Compact Circuit Status (Summary)
  • Circuit Connection
  • Compact Circuit Connection (Summary)
  • Inventory
  • Dynamic Map
  • Customer Service
  • Create a Universe: the universe defines the information that will be displayed in the widget. You must add criteria and confirm the creation of the widget
Add widget
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